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Traffic to Newark Data Centre – Packet Loss

Service AffectedBroadband, Ethernet, MPLS, Networks
Start TimeSeptember 20th 2017 3:26 pm
Resolution TimeSeptember 20th 2017 4:02 pm
DescriptionWe are aware of an issue causing packet loss for traffic traversing through our Newark Data Centre.

 

The issue started at 15:26 impacting connectivity, most traffic had re-routed successfully by 15:35, there is an ongoing issue with DSL traffic, engineers are investigating this.

 

A further update will be provided by 16:30.

 
Latest Update
September 20th, 2017 at 4:31 pm

Following the issue identified at 15:26, the network stabilized at 15:35.


A residual issue was identified by monitoring indicating an impact to our DSL base, we are seeing an on-going recovery across the DSL platform and our monitoring platforms are returning to normal.