Contact Centre

    There are no current incidents for this service

Customer Portal

    There are no current incidents for this service

Data Centres

    There are no current incidents for this service

General

    There are no current incidents for this service

Peering & Transit

    There are no current incidents for this service

Security

    There are no current incidents for this service

Service Desks

    There are no current incidents for this service

Colocation

    There are no current incidents for this service

Dedicated Hosting

    There are no current incidents for this service

Email

    There are no current incidents for this service

Office 365

    There are no current incidents for this service

Private Cloud

    There are no current incidents for this service

Storage

    There are no current incidents for this service

Virtual Data Centre

    There are no current incidents for this service

Web Hosting

    There are no current incidents for this service

Applications

    There are no current incidents for this service

Mobile

    There are no current incidents for this service

Mobile Access Management

    There are no current incidents for this service

Mobile Device Management

    There are no current incidents for this service

O2

    There are no current incidents for this service

Vodafone

    There are no current incidents for this service

Broadband

    There are no current incidents for this service

DNS

    There are no current incidents for this service

Ethernet

    There are no current incidents for this service

MPLS

    There are no current incidents for this service

A2 Hosted VoIP

    There are no current incidents for this service

Fixed Lines

    There are no current incidents for this service

Inbound Numbers

    There are no current incidents for this service

Synergy Hosted VoIP

    There are no current incidents for this service

Synergy SIP Trunks

    There are no current incidents for this service

Synergy UC

    There are no current incidents for this service

Latest Critical Alerts

There are no current incidents

Broadband Latency Issues

Service AffectedBroadband, Networks
Start TimeOctober 9th 2017 11:00 am
Resolution TimeOctober 9th 2017 7:15 pm
DescriptionWe're experiencing a problem with latency on a small percentage of our DSL customers due to an issue with one of our suppliers.

Our engineers are working with the suppliers to establish a prompt resolution. During these investigations, some users may experience DSL sessions reconnecting, causing a brief interruption to service.

A further update will be made by 1500 hrs.  We apologise for any inconvenience caused.
Latest Update
October 10th, 2017 at 7:05 am

Following a period of monitoring overnight we are confident this issue is now resolved.


A plan will be put in place to re-route the traffic accordingly with minimum impact.


An RCA will be made available within 48 hours.


View earlier updates